The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of the Interior. The opening is for an IT Specialist (Customer Service) in Boulder, Colorado Feel free to browse this and any other job listings and reach out to us with any questions!
IT Specialist (Customer Service) – Boulder, Colorado
Geological Survey, Department of the Interior
Job ID: 595471Start Date: 06/09/2022End Date: 06/22/2022
Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants must meet the following to qualify for the GS-12 level: One year of appropriate specialized experience equivalent to at least the GS-11 level in the Federal service that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This experience includes activities such as: 1.) Manage deployment of new workstations, servers, networks, storage, and backup hardware and software to the existing or additional customer base. 2.) Serve as a technical authority for direction and decisions required to ensure project success. 3.) Develop operational tests and evaluation plans, standard operating procedures, and technical policies. 4.) Provide advice and assistance to customers, troubleshoot complex problems, and provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities. This level of work experience would reflect independence in planning and carrying out the assignment, selecting the approach or methodology to be used, resolving most of the conflicts that arise, and coordinating the work with others as necessary. You must meet all qualification and eligibility requirements for the position by the closing date of the announcement.
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