The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Supervisory Medical Support Assistant in Iowa City, Iowa Feel free to browse this and any other job listings and reach out to us with any questions!
Supervisory Medical Support Assistant – Iowa City, Iowa
Veterans Health Administration, Department of Veterans Affairs
Job ID: 535666Start Date: 11/09/2021End Date: 12/02/2021
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education: One year above high school, OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.(3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations:GS-8:
1. Experience One year of experience equivalent to the GS-7 grade level, Examples of experience may include:
1.)Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
2.) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
3.) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
4.) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
5.) Ability to provide staff development and training.
6.) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. 2. Demonstrated Knowledge, Skills, and Abilities One year of experience equivalent to the GS-7 grade level (leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting) and are able to demonstrate the following KSAs:
1) Ability to provide the full range of administrative and supervisory duties to at least on subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3)Ability to provide briefings, orientations, staff development, and training in a patient support setting.
4) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
5) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard, dated August 1, 2019.The full performance level of this vacancy is GS-8. Physical Requirements: The position is mostly sedentary. Pre-employment screening may be required.
If you’d like to submit a resume or apply for this position, please contact Premier Veterans at firstname.lastname@example.org. All are free to apply!