Advanced Medical Support Assistant Job in Philadelphia, Pennsylvania – Department of Veterans Affairs



The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for an Advanced Medical Support Assistant in Philadelphia, Pennsylvania Feel free to browse this and any other job listings and reach out to us with any questions!

Advanced Medical Support Assistant – Philadelphia, Pennsylvania
Veterans Health Administration, Department of Veterans Affairs
Job ID: 520973
Start Date: 10/07/2021
End Date: 10/28/2021

Qualification Summary
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Physical Requirements: See VA Directive and Handbook 5019 English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience: Six months experience of clerical, office (customer service), or other (administrative) work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR Education: One year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). In addition to the basic requirement you must meet the grade determination and KSAs: Grade Determinations:GS-6: Experience: One year of experience equivalent to the GS-5 grade level.
Experience: Independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Answering phones, greeting patients, relaying messages to appropriate staff, interpreting and verifying provider orders. Scheduling, canceling, re-scheduling appointments and/or consults, entering no show information, participating in huddles. 1. Ability to operate computerized programs and (systems) in order to enter, modify, and retrieve sensitive (medical and patient identifying) information (PII) into or from electronic (health) records, scheduling systems and/or reports.
2. (Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients)
3. Ability to (schedule medical) appointments in a clinical setting
4. Ability to work independently in the accomplishment of a wide variety of duties (performing patient support work)
5. Ability to communicate effectively and professionally (in person, electronically, and/or by telephone), with (internal and external customers)
6. (Skill in customer service with the ability) to identify (customers) concerns, (and refer) to the (appropriate staff) as necessary to ensure a satisfactory resolution. Candidates must also demonstrate (all of ) the KSAs below:
1. Ability to collaborate (and) communicate (with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met)
2. (Ability to independently) set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies and regulations.
3. Ability to communicate tactfully and effectively, (electronically, by phone, in person), and in writing (with internal and external customers). This may include preparing reports in various formats and presenting data to various organizational levels (as well as resolving patient concerns).
4. Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care (administrative functions) to include, but not limited to appointment cycles, outside patient referrals, follow up care, overbooking, provider availability etc.
6. Advance knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/117, Part II, Appendix G45 The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the GS-6. Physical Requirements: Duties require extensive periods of standing and walking. Working with patients requires regular and recurring bending, lifting, stooping, stretching and similar activities Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at All are free to apply!


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