Program Support Assistant Job in West Haven, Connecticut – Department of Veterans Affairs



The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Program Support Assistant in West Haven, Connecticut Feel free to browse this and any other job listings and reach out to us with any questions!

Program Support Assistant – West Haven, Connecticut
Veterans Health Administration, Department of Veterans Affairs
Job ID: 518468
Start Date: 10/04/2021
End Date: 10/26/2021

Qualification Summary
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/25/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5 grade. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA’s) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Examples of specialized experience include but are not limited to: Experience maintaining electronic timecards; Drafting memos, Standard Operating Procedures (SOPs), preparing PowerPoint Illustrations, formatting documents and proof reading; Troubleshooting IT/ computer access issues; Utilizes computer systems and programs such as Microsoft office, SharePoint, Appointment Manager, etc.; Serves as the primary point of contact for a clinical service; assisting with general questions from staff, patients, visitors and for staff experiencing technical problems with systems and/or equipment; Clerical experience; office reception, answering phones, maintaining calendars, scheduling meetings, scanning, typing, copying, faxing, conducting inventory and purchasing supplies; Communicating face to face and in writing; presentations, emails, memos/letters, addresses issues, resolving problems and enhancing professional relationships; and Managing multiple tasks with varying requirements, strict deadlines and changing priorities. You may be rated on the following Competencies for this position:
Administration and Management: Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.
Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes.
Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
Interpersonal Skills: Considers and responds appropriately to the needs, feelings, and capabilities of others; adjusts approaches to suit different people and situations.
Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.
Self Management: Sets well defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Organizational Stewardship: Takes responsibility and initiative, sets and meets priorities, follows through on commitments, safeguards information, and organizes and uses time and resources to achieve desired results.
Forward Thinking: Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies; notices trends and develops plans as appropriate; anticipates how individuals and groups will react to situations or information and plans accordingly. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is typically performed in an office setting with adequate lighting and climate-control and does not present any particular risk(s) or discomforts. Normal safety precautions are necessary to avoid accidents. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at All are free to apply!


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