The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Agriculture. The opening is for an IT Specialist (CUSTSPT) in Location Negotiable After Selection, United States Feel free to browse this and any other job listings and reach out to us with any questions!
IT Specialist (CUSTSPT) – Location Negotiable After Selection, United States
Office of the Chief Information Officer, Department of Agriculture
Job ID: 505836Start Date: 09/09/2021End Date: 09/23/2021
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience as defined below. Time in grade: Current USDA employees applying for a promotion opportunity must met time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. Basic Requirement: Must have information technology related experience that demonstrates possession of each of the four required competencies listed below. ATTENTION TO DETAIL: I am thorough when performing work and conscientious about attending to detail. CUSTOMER SERVICE: I work with clients and customers (that is, any individuals who use or receive the services or products that my work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; I know about available products and services; I am committed to providing quality products and services. ORAL COMMUNICATION: I express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); I make clear and convincing oral presentations; I listen to others, attend to nonverbal cues, and respond appropriately. PROBLEM SOLVING: I identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and make recommendations. (Note: This experience must be demonstrated on your resume/supporting documents.) AND Specialized Experience: Must have at least one year of specialized experience equivalent to the GS-12 level in the Federal service that included: Engaging and resolving customer problems by working with both vendors and internal program teams to address and improve service delivery issues; Identifying, negotiating, and coordinating solutions for agency stakeholders to meet program office IT requirements; Supporting IT projects for customers using broad-based approaches in delivery management, as well as traditional project planning techniques; Developing customer support communication materials, policies, and procedures; and Managing customer service performance metrics. There is no education substitute to meet minimum qualifications. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
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