The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Medical Support Assistant (Advanced) in El Paso, Texas Feel free to browse this and any other job listings and reach out to us with any questions!
Medical Support Assistant (Advanced) – El Paso, Texas
Veterans Health Administration, Department of Veterans Affairs
Job ID: 503254Start Date: 11/30/-0001End Date: 11/30/-0001
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2021. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, One year above high school; OR, An equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. This position is being announced above the full performance level of the MSA series. Therefore, in addition to the basic requirement above; candidate must also meet the grade requirement and KSAs described below. Grade Determinations: Candidates must have one year of experience equivalent to the GS-5 grade level. Examples of specialized experience include, but are not limited to: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL), patient processing and customer service. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Experience: Customer Service with experience in deescalation, problem solving, decision making and good tactful communication skills orally and in writing Advanced knowledge of managing a clinic to include advanced knowledge of policies and procedures associated with operational activities and team collaboration Advanced Knowledge of Medical Terminology including documenting/reading administrative notes in medical charts Scheduling/rescheduling in a clinical setting including experience reading and verifying provider’s orders, consults, imaging requests and laboratory orders Experience with workload reports and data collection (MS Excel) to include meeting deadlines, set priorities and organize the work Demographics verify and update along with third party insurance capture including providing proper information to patients and family members References: VA Handbook 5005/117, Part II, Appendix G45, dated 08/01/19. Physical Requirements: Advanced Medical Support Assistant The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.
If you’d like to submit a resume or apply for this position, please contact Premier Veterans at firstname.lastname@example.org. All are free to apply!