Lead Telephone Operator Job in Tampa, Florida – Department of Veterans Affairs



The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Lead Telephone Operator in Tampa, Florida Feel free to browse this and any other job listings and reach out to us with any questions!

Lead Telephone Operator – Tampa, Florida
Veterans Health Administration, Department of Veterans Affairs
Job ID: 479213
Start Date: 07/08/2021
End Date: 07/29/2021

Qualification Summary
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/29/2021. QUALIFICATION STANDARDS: U.S. OPM Qualification Standards Operating Manual, Group Coverage Qualification Standards for Clerical and Administrative Support Positions and Individual Occupational Requirements for Telephone Operating Series, 0382. This standard is available for review or you may access this standard through the internet at the following address: http://www.opm.gov/qualifications/ You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Operating switchboards including all alerts on nitrous oxide, oxygen, vacuum, blood bank, and air failure; exercising discretion and good judgment in taking care of unusual or emergency circumstance; Sorting and distributing all Tele-faxed messages received; performing telephone clerical tasks such as referring callers to appropriate agencies, locating telephone numbers; updating/maintaining files of telephone numbers etc. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school or an Associates Degree. Transcripts required. You will be rated on the following Competencies for this position:
CommunicationComputer SkillsTeaches OthersTelecommunicationsWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Position requires long period of sitting, causing possible discomfort in legs and lower back. Good hearing and clear speaking are essential. Incumbent must possess strong upper limb dexterity to perform various tasks. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at abjobs@premierveterans.com. All are free to apply!


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