The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of the Treasury. The opening is for an Intake Technician (Intake Advocate) in Trenton, New Jersey Feel free to browse this and any other job listings and reach out to us with any questions!
Intake Technician (Intake Advocate) – Trenton, New Jersey
Internal Revenue Service, Department of the Treasury
Job ID: 427355Start Date: 03/18/2021End Date: 03/31/2021
You must meet the following requirements by the closing date of this announcement.GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experiencesufficient to demonstrate a basic knowledge of IRS tax procedures, policies (rules and regulations), and tax forms to assist customers in the resolution of account inquires;
Basic knowledge of IDRS, master file and non-master file processing and adjustment codes, and account transaction codes to retrieve information from various databases; and
The ability to review technical information updates in order to maintain current knowledge of basic tax law and internal processing procedures. OR You may substitute education for specialized experience as follows: A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.GS-06 LEVEL: One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience should demonstrate knowledge of the Internal Revenue Code and Manual, Taxpayer Advocate issuances in order to identify the most basic difficulties, suggest simple corrective actions and make basic identification of Taxpayer Advocate case criteria; Basic knowledge of IRS policies, procedures and tax forms to assist customers in the resolution of account inquiries; Basic knowledge of IDRS, ICP, TAMIS, master file and non-master file processing, adjustment procedures, account transaction codes to effectively retrieve information from various databases; Knowledge of reviewing technical information updates to keep current of basic tax law and procedures. You should also have basic knowledge of interviewing techniques to determine the nature of assistance needed and to obtain information that may be of a sensitive nature.GS-07 LEVEL: One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. To be qualifying your experience should demonstrate knowledge of the Internal Revenue Code and Manual, Taxpayer Advocate issuances in order to identify causes of difficulties, suggest corrective actions to taxpayers and identify Tax Advocate case criteria; Knowledge of IRS policies, procedures, tax forms, and notices to assist customers in the resolution of account inquiries; Knowledge of tax processing procedures of private and public entities (e.g., Social Security Administration, Federal Reserve Bank, Disbursing Office, private financial institutions and State Tax Offices); Knowledge of Taxpayer Advocate transfer and referral guidelines to direct inappropriate transfers to the correct office; Knowledge of IDRS, ICP, TAMIS, master file and non-master file processing and adjustment procedures, and account transaction codes in order to analyze the taxpayer’s routine problem; In addition, you should have knowledge of basic conflict management principles and interviewing techniques to determine the nature of assistance and to obtain information that may be of a sensitive nature; Knowledge and skill in, oral and written communication skills to successfully ascertain the issues of tax related inquiries, which require the use of listening and probing, and using tact and diplomacy.
– The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).
If you’d like to submit a resume or apply for this position, please contact Premier Veterans at firstname.lastname@example.org. All are free to apply!