Medical Support Assistant Job in Wichita, Kansas – Department of Veterans Affairs



The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Medical Support Assistant in Wichita, Kansas Feel free to browse this and any other job listings and reach out to us with any questions!

Medical Support Assistant – Wichita, Kansas
Veterans Affairs, Veterans Health Administration, Department of Veterans Affairs
Job ID: 393397
Start Date: 01/15/2021
End Date: 02/04/2021

Qualification Summary
Current, permanent, Veterans Canteen Service employees may apply for consideration under this vacancy announcement. Basic Requirements: U.S. citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position.
Education: One-year above high school.
Combination of Experience and Education: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GRADE DETERMINATION:
GS-5 MSA (Full Performance Level) Experience: One-year of experience equivalent to the next lower grade level (GS-4). Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting. OR Education: Four years of education above high school. AND In addition to the experience/education, your resume MUST demonstrate all the below Knowledge, Skills, and Abilities (KSAs). Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures enough to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers. Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure satisfactory resolution. To be creditable, any experience claimed for consideration must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. References: VA Handbook 5005/53 Part II Appendix G45, Medical Support Assistant Qualification Standard, Dated 8/1/19. Physical Requirements: Most of the work is sedentary and involves data entry into a computer. Must be able to communicate with the veteran patient, their family, and staff. May involve carrying light loads such as paper files.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at All are free to apply!


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