The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Other Agencies and Independent Organizations. The opening is for an IT Specialist (Customer Support), CG-2210-13/14 in Multiple Locations Feel free to browse this and any other job listings and reach out to us with any questions!
IT Specialist (Customer Support), CG-2210-13/14 – Multiple Locations
Federal Deposit Insurance Corporation, Other Agencies and Independent Organizations
Job ID: 329472Start Date: 09/21/2020End Date: 10/05/2020
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies: • Attention to Detail – Is thorough when performing work and conscientious about attending to detail. • Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
CG-13: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service. Specialized experience is defined asexperience developing and enhancing service catalog items within the ServiceNow platform. This includes implementing workflows, managing update sets, leveraging knowledge management, and the management of these catalog items via the ServiceNow portal feature set.
CG-14: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 13grade level or above in the Federal service. Specialized experience is defined asexperience developing and enhancing service catalog items within the ServiceNow platform, assessing project specific communication needs, and developing IT project plans. This includes implementing workflows, managing update sets, leveraging knowledge management, and the management of these catalog items via the ServiceNow portal feature set.
Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.
If you’d like to submit a resume or apply for this position, please contact Premier Veterans at email@example.com. All are free to apply!