Information Technology Specialist (Customer Support) Job in Location Negotiable After Selection, United States – Department of Homeland Security

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The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Homeland Security. The opening is for an Information Technology Specialist (Customer Support) in Location Negotiable After Selection, United States Feel free to browse this and any other job listings and reach out to us with any questions!

Information Technology Specialist (Customer Support) – Location Negotiable After Selection, United States
Federal Emergency Management Agency, Department of Homeland Security
Job ID: 286653
Start Date: 07/13/2020
End Date: 07/24/2020

Qualification Summary
To qualify for the Reservist Information Technology Specialist (Customer Support) position, you must have experience that is IT-related and possess education and/or work experience in each of the following areas: 1) Providing solutions to customer requests for assistance in resolving and troubleshooting hardware and software problems using assigned Help Desk tickets; 2) Instructing customers in logging on and accessing network services. OR Have successfully completed a master’s degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. AND Experience must be IT related that may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate and must demonstrate each of the following competencies listed below: – Attention to Detail – Is thorough when performing work and conscientious about attending to detail. – Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. – Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. – Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your application must show that you meet all requirements for this position. You may be found “not qualified” if you do not possess the minimum competencies required for the position. NOTE: Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Current or former FEMA Reservists/DAE employees: To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/YY to MM/YY) of each deployment, along with the job title and specific duties you were responsible for during each deployment. Failure to provide this information may result in disqualification.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at abjobs@premierveterans.com. All are free to apply!

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