Medical Support Assistant Job in Wilkes Barre, Pennsylvania – Department of Veterans Affairs

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The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Medical Support Assistant in Wilkes Barre, Pennsylvania Feel free to browse this and any other job listings and reach out to us with any questions!

Medical Support Assistant – Wilkes Barre, Pennsylvania
Veterans Affairs, Veterans Health Administration, Department of Veterans Affairs
Job ID: 279983
Start Date: 06/24/2020
End Date: 07/14/2020

Qualification Summary
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school (Transcripts Required); or Experience/ Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Proficiency. Medical Support Assistants must be proficient in spoken and written English. Grade Determinations:
GS-4 One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school. Incumbent must also demonstrate the following knowledge, skills and abilities: Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients. Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care. Knowledge of basic medical terminology to assist in the provision of care to patients. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics. GS-5 One year of experience equivalent to the next lower grade level or 4 years of education above high school. Incumbent must also demonstrate the following knowledge, skills and abilities: Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References: VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-5. Physical Requirements: Work is primarily sedentary. May involve walking, carrying and lifting of files and long periods of sitting.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at abjobs@premierveterans.com. All are free to apply!

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