Program Support Assistant 73256A/53003A Job in Asheville, North Carolina – Department of Veterans Affairs



The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Program Support Assistant 73256A/53003A in Asheville, North Carolina Feel free to browse this and any other job listings and reach out to us with any questions!

Program Support Assistant 73256A/53003A – Asheville, North Carolina
Veterans Affairs, Veterans Health Administration, Department of Veterans Affairs
Job ID: 257779
Start Date: 05/12/2020
End Date: 06/02/2020

Qualification Summary
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/02/2020. GS-06 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. OR; VRA: Are you applying based upon your eligibility for consideration as a VRA applicant? Examples of VRA eligibility are, but not limited to: you must have been separated under honorable conditions (this means an honorable or general discharge). Also, you must be: a disabled Veteran; OR a Veteran who served on active duty in the Armed Forces during a war, or in a campaign or expedition for which a campaign badge has been authorized (you must have received the campaign badge or medal); OR a Veteran who, while serving on active duty in the Armed Forces, participated in a United States military operation for which you received an Armed Forces Service Medal; OR a recently separated Veteran (separated within the past three years). VRA eligibles may be appointed to any position for which qualified up to GS-11 or equivalent; the promotion potential of the position is not a factor. (Please include in your application copies of your Certificate of Release or Discharge from Active Duty, DD-214, or other proof of your service.). Further information may be obtained from: OR; 30% Disabled Veteran/Schedule A: Are you eligible for consideration for a noncompetitive appointment based upon a severe disability (Schedule A appointment 5 CFR 213.3102 “u”, Appointment of persons with disabilities; intellectual disabilities, severe physical disabilities, or psychiatric disabilities; and/or Disabled veterans with a compensable service-connected disability of 30% or more? Please include with your application packet a letter any necessary documentation. More information may be located at: You may qualify based on your experience and/or education as described below: GS-05 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing assistance with Debt Management and/ or Treasury Off-set programs. Skill using in Microsoft Office Products such as Excel, Word, Power-point, etc. to ensure that pertinent information is gathered and entered into automated systems. Providing patient education and assistance via telephone or written correspondence concerning one or more healthcare programs. Preparing written documents such as correspondence and memorandum’s of a routine nature. Knowledge of laws, rules, regulations and guidelines related to healthcare eligibility and billing to analyze and prepare data for processing. OR; GS-05 Substitution of Education for Experience (TRANSCRIPTS REQUIRED): Do you possess Four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR; GS-05 Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess a combination of successfully completed education and experience to meet the total experience requirements. (i.e. 6 months of specialized experience and 3 years of education above the high school level). NOTE: Only education beyond the second year can be used in combination with specialized experience to qualify for this grade. GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: .Ensures that all pertinent information is gathered and entered into automated systems in a timely and accurate manner. Processes and validates first party refunds, and validates the demographic information of the customer to ensure the receipt of any resulting refund. Collects, compiles and/or tracks data for the preparation of statistical, financial and/or administrative reports on an ad hoc or recurring basis. Independently prepares written documents such as correspondence, memoranda, reports, pamphlets, and similar documents daily. Handles conflict and problems in dealing with customers constructively and appropriately. You will be rated on the following Competencies for this position:
Customer ServiceInsuranceOperating SystemsProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary with long periods of sitting at a desk, working with computers daily. Some work may require walking in offices and similar areas for meetings. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite. The work does not require any special physical effort. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at All are free to apply!


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