Information Technology Specialist (CUSTOMER SUPPORT) Job in Washington, District of Columbia – Legislative Branch



The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Legislative Branch. The opening is for an Information Technology Specialist (CUSTOMER SUPPORT) in Washington, District of Columbia Feel free to browse this and any other job listings and reach out to us with any questions!

Information Technology Specialist (CUSTOMER SUPPORT) – Washington, District of Columbia
Government Accountability Office, Legislative Branch
Job ID: 237685
Start Date: 03/31/2020
End Date: 04/14/2020

Qualification Summary
Basic Requirements:Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. ANDApplicants possess one year (52 weeks) of specialized experience equivalent to the GS-13 grade level or equivalent band level in the Federal Service which has equipped the applicant with the particular knowledge, skills, and abilities (KSAa’s) to perform successfully the duties of the position, and is typically in or related to the position to be filled. The specialized experience for this position is: 1. managing and maintaining the accountability of organizational IT products and services related to reasonable accommodation, which includes developing standard operating procedures governing the distribution of technology assets; 2. providing guidance on assistive technologies used by agency employees; and 3. leading agency initiatives to resolve complex customer requirements.
This position requires a Selective Placement Factor. Selective Placement Factors are key skills or certifications determined to be essential to successfully perform the duties and responsibilities of the position. The Selective Placement Factor for this position is all prospective candidates must possess demonstrated technical competence in the area of assistive technology and reasonable accommodation implementation and policy.
NOTE: Your application should clearly show possession of the specialized experience qualification requirement, selective placement factor, and the four competencies listed above in order to receive consideration for this position.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at All are free to apply!


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