The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Other Agencies and Independent Organizations. The opening is for a Customer Service Representative in Oakland, California Feel free to browse this and any other job listings and reach out to us with any questions!
Customer Service Representative – Oakland, California
Social Security Administration, Other Agencies and Independent Organizations
Job ID: 227739Start Date: 03/11/2020End Date: 03/24/2020
All qualification requirements must be met by the closing date of the announcement. You may qualify at the GS-5 grade level (starting salary $42,592) if you possess one of the following:
A. 52 weeks of full-time specialized experience, equivalent to the GS-4 grade level in the Federal service, that demonstrates experience applying rules, policies, or procedures to provide customer assistance, answering or asking customer questions to obtain or provide information, and using a computer to enter data. (Your resume must fully support these responses; otherwise, you will be found ineligible); OR
B. Completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor’s degree, etc.).; OR
C. A combination of successfully completed education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements. Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined. You may qualify at the GS-6 grade level (starting salary $47,477) if you possess 52 weeks of full-time specialized experience, equivalent to the GS-5 grade level in the Federal service researching and analyzing rules, policies, procedures to respond to inquiries, explaining various sensitive topics to a varied audience, responding to inquiries concerning requirements, supporting documentation, and other issues, and using interviewing techniques to obtain and exchange information. (Your resume must fully support these responses; otherwise, you will be found ineligible) Substitution of education in lieu of specialized experience may not be used for this grade level. You may qualify at the GS-7 grade level (starting salary $52,759) if you possess 52 weeks of full-time specialized experience, equivalent to the GS-6 grade level in the Federal service independently researching regulations, policies, or procedures to resolve complex issues (e.g. obtaining benefits, payment interruptions, etc.), using a computer to reconcile discrepancies or enter data in databases, and responding to technical inquiries concerning topics such as entitlement to benefits or benefit payments. (Your resume must fully support these responses; otherwise, you will be found ineligible.) Substitution of education in lieu of specialized experience may not be used for this grade level. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. SELECTIVE PLACEMENT FACTOR Meet and Deal Panel Interview: Applicants will be required to participate in a structured panel interview to demonstrate an aptitude for meeting and dealing with the public. This interview will be administered/conducted utilizing the Competency Assessment Interview Process (CAIP). Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job. NOTE: Previous Meet and Deal results are not valid for this vacancy announcement, you will be required to complete the CAIP assessment.
If you’d like to submit a resume or apply for this position, please contact Premier Veterans at email@example.com. All are free to apply!