The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of the Navy. The opening is for an IT SPECIALIST (CUSTOMER SUPPORT) in Monterey, California Feel free to browse this and any other job listings and reach out to us with any questions!
IT SPECIALIST (CUSTOMER SUPPORT) – Monterey, California
United States Fleet Forces Command, Department of the Navy
Job ID: 161603Start Date: 11/12/2019End Date: 11/18/2019
I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: REVIEWING INFORMATION TECHNOLOGY RELATED WORK TO ENSURE YOU FOLLOWED THE INSTRUCTIONS PROVIDED IN JOB AIDS AND STANDARD OPERATING PROCEDURES (SOPS) BEFORE TURNING IT IN FOR HIGHER LEVEL REVIEW.
2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: HELPING END USERS CHANGE THE DESKTOP DISPLAY CONFIGURATIONS ON THEIR WORKSTATIONS.
3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: PRESENTING TRAINING TO END USERS ON HOW TO CREATE AN ACCOUNT AND SUBMIT HELP TICKETS IN A NEW INFORMATION TECHNOLOGY SYSTEM.
4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: IT-related experience demonstrating this competency include: RESOLVING COMMON ISSUES END USERS HAVE WHEN USING AN INFORMATION TECHNOLOGY SYSTEM. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public sector:
-Conveying IT principles, theories and practices to support management, employees and other technical specialists on important IT issues to include hardware and software life cycle maintenance concepts to enable the support of operational systems;
-Utilizing IT software systems, database management systems, technical architecture and network topology across a multi-host environment in order to diagnose and resolve operational software problems and issues;
-Performing mid-level analysis and computer systems management techniques to distinguish between failures caused by hardware, operating systems software and applications software. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
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