Medical Support Assistant Job in Spokane, Washington – Department of Veterans Affairs

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The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Medical Support Assistant in Spokane, Washington Feel free to browse this and any other job listings and reach out to us with any questions!

Medical Support Assistant – Spokane, Washington
Veterans Affairs, Veterans Health Administration, Department of Veterans Affairs
Job ID: 143162
Start Date: 09/13/2019
End Date: 09/18/2019

Qualification Summary
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2019. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience/Education: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or One year of education above high school; or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GS-5 MSA (Full Performance Level)
Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
Assignment. This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for [answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when [patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient’s eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Candidates must demonstrate the KSAs below: Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References: VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant QUALIFICATION STANDARD, dated Aug 1, 2019. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-5. The actual grade at which an applicant will be selected for this vacancy is GS-5. Physical Requirements: The work is mostly sedentary, but requires intermittent sitting, standing, walking, bending, reaching, pulling, and light lifting, or carrying of light items weighing less than 15 pounds such as medical records, office supplies, and files. The work requires the use of a keyboard, computer and telephone. The incumbent works at a workstation, in an office setting, located off-campus from the VA Medical Center. The work environment is busy, requiring the incumbent to multitask to process and follow-up on a high volume of phone calls or written requests from Veteran patients inquiring about their appointments, or their status.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at abjobs@premierveterans.com. All are free to apply!

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