Health Technician (Telehealth Clinical) Job in Hayward, Wisconsin – Department of Veterans Affairs



The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Health Technician (Telehealth Clinical) in Hayward, Wisconsin Feel free to browse this and any other job listings and reach out to us with any questions!

Health Technician (Telehealth Clinical) – Hayward, Wisconsin
Veterans Affairs, Veterans Health Administration, Department of Veterans Affairs
Job ID: 82098
Start Date: 04/12/2019
End Date: 05/03/2019

Qualification Summary
Basic Requirements: Preferred Experience: Telehealth Clinical United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Grade Determinations: Health Technician (Telehealth Clinical), GS-6 Experience and Education: (1) Experience: One year of experience in a health care field that demonstrates the applicant’s ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR (2) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) One year of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. AND Demonstrated Knowledge, Skills, and Abilities. (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks. (b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education. (c) Ability to provide and receive guidance and technical direction. (d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. (e) Ability to read, interpret, and apply complex written instructions. (f) Knowledge of general clinical policies and procedures in a healthcare environment. (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. (h) Knowledge of and skill in applying, an extensive body of rules, procedures, and operations in computerized data entry and retrieval systems. Functions or Scope of Assigned Duties: This is considered the full performance level for the Health Technician (Telehealth Clinical) position. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. The incumbent may receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal direct supervision. Assignments associated with this position include, but are not limited to: – Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
– Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
– Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
– Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
– Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines
– Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
– Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system
– Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
– Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
– Providing patient education via approved materials
– Supporting the Veteran in completing patient satisfaction surveys; – Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
– Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology
– Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. – Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies
– Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation
– Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues
– Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
– Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plan
– Lab training to include venipuncture, POC testing
– Completing other duties as assigned by clinic manager within scope of training References: Refer to VA Handbook 5005/96, Part II, Appendix G50 The full performance level of this vacancy is GS-06. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver’s license may be required.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at All are free to apply!


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