The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Other Agencies and Independent Organizations. The opening is for a Customer Service Representative in Phoenix, Arizona Feel free to browse this and any other job listings and reach out to us with any questions!
Customer Service Representative – Phoenix, Arizona
Social Security Administration, Other Agencies and Independent Organizations
Job ID: 57948Start Date: 02/28/2019End Date: 03/06/2019
GS-5: 52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks: (1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; (2) Answering questions from members of the public or their representatives to obtain or provide information; (3) Using a computer to reconcile discrepancies or entering data; and (4) responding to written inquiries and drafting a variety of other written products. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. Applicants must also meet the following Selective Placement Factor(s) to qualify for this position: Meet and deal ability is required. Meet and Deal Panel Interview: Applicants will be required to participate in a structured panel interview to demonstrate an aptitude for meeting and dealing with the public. This interview will be administered/conducted utilizing the Competency Assessment Interview Process (CAIP).Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job Qualification requirements must be met by the closing date of this announcement. Applicants for promotion to GS-5 must have 52 weeks at GS-4. Time in grade requirement must be met by the closing date of this announcement. In addition to the minimum qualifications, applicants must be eligible under ICTAP, Military Spouse or VEOA.
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