The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Contact Representative in Canandaigua, New York Feel free to browse this and any other job listings and reach out to us with any questions!
Contact Representative – Canandaigua, New York
Veterans Affairs, Veterans Health Administration, Department of Veterans Affairs
Job ID: 52909Start Date: 02/20/2019End Date: 03/12/2019
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/12/2019. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service.Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-5 Level:
Specialized Experience: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues using oral communication. Experience using basic math skills using a calculator Experience using basic computer skills (typing, researching, and navigating through multiple windows) OR Education: Applicants may substitute education for the required specialized experience at the GS-5 grade level. To qualify based on education for this grade level you must have 4 years above high school education (or equivalent). This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Transcript Required) OR Combination of Experience and Education: You may qualify by a combination of experience and education. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (Transcript Required) GS-6 LEVEL:
Specialized Experience: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Knowledge of procedures, practices, rules, regulations and/or policies related to Veteran and/or federal employee benefits. Experience communicating specialized information verbally with callers to understand and resolve issues in a reasonable amount of time. Experience working and/or dealing with first party, insurance, and third-party billing practices Experience documenting case notes thoroughly regarding call information Ability to read and understand public law policy and law GS-7 LEVEL: Specialized Experience: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Thorough knowledge of procedures, practices, rules and regulations related to Veteran and federal employee benefits Experience professionally communicating specialized information with internal and external customers verbally or in writing to clarify and answer questions, resolve complex issues, and advise callers on all available options A broad knowledge of Public Law and Codes related to insurance claims Extensive knowledge in applying the Means Test regulations as they apply to co-payments for hospital care, nursing home care, and prescription co-pays Excellent oral and written communication skills to interact effectively with callers and document case notes accurately to provide clear information that may be used by other contact representatives for additional follow-up calls (This experience must be documented in your resume.) You will be rated on the following Competencies for this position:
CommunicationComputer SkillsCritical ThinkingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Position is mostly sedentary. Frequent use of a telephone system, over the head headset and computer system to perform duties. The employee is often required to talk, type, and navigate systems for long periods of time. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
If you’d like to submit a resume or apply for this position, please contact Premier Veterans at email@example.com. All are free to apply!