Supervisory Medical Support Assistant Job in Houston, Texas – Department of Veterans Affairs



The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the Department of Veterans Affairs. The opening is for a Supervisory Medical Support Assistant in Houston, Texas Feel free to browse this and any other job listings and reach out to us with any questions!

Supervisory Medical Support Assistant – Houston, Texas
Veterans Affairs, Veterans Health Administration, Department of Veterans Affairs
Job ID: 43081
Start Date: 01/31/2019
End Date: 02/15/2019

Qualification Summary
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/15/2019. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determination: For this GS-8 position, One must have one year of experience equivalent to the next lower grade level (GS-7). Candidates must demonstrate the following Knowledge, Skills and Abilities: 1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training. 4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Applicants will also be evaluated on the following Factor, Quality Level (FQL) Definitions: 1. Ability to lead personnel in order to effectively move complex processes and diverse people to achievement of defined goals. 2. Ability to direct, interpret and implement current and new procedures, resolve procedural problems, observe results and conduct studies necessary to improve the quality and quantity of the end product. 3. Knowledge and ability to gather, assemble and analyze data, recognize problems, propose solutions and prepare written and oral responses. 4. Skill and experience in performing personnel issues such as hiring, awards, disciplinary actions, etc.). 5. Ability to communicate effectively, both orally (educating, motivating, persuading, etc.) and in writing (policies, studies, reports, etc.) with individuals of diverse backgrounds and varying levels or understanding regarding information being presented. 6. Knowledge and experience of the national scheduling directive.Candidate must have experience in performing scheduling duties and working with reports related to scheduling, clinic utilization, consults, electronic wait list, and recall system. In addition, must have experience in setting up clinic profiles and performing grid validation. Must be familiar with using the following options and programs: EARR, IEMM, CUSS, EWL, VSSC, VAR (now on-line scheduling), VSE, PCMM, PDX, and HINQ or VIS. Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader/ lead clerk. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA’s activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. References: VA Handbook 5005/53 Part II Appendix G45. The full performance level of this vacancy is GS-8. Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines.

If you’d like to submit a resume or apply for this position, please contact Premier Veterans at All are free to apply!


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